News:

Appointments
Appointments may be made by telephoning 0151 426 5253 or by calling at the surgery. If you cannot keep an appointment, please inform us as soon as possible as this will assist in over-subscribed situations.

Out of Hours
If you require urgent attention outside normal hours please telephone the surgery number and you will be seen by one of the doctors or a deputising doctor.

Test Results
We are now linked to the laboratory at Whiston Hospital and as such receive test results electronically. If you have undergone tests or x-rays ordered by the practice, we will inform you of the results at your next appointment.

Complaints & Suggestions

We are happy to accept and consider comments and suggestions from our patients. Please present your views in writing at reception.

Complaints Procedure

We always try to give patients the best services possible, but there may be times when you feel this has not happened. The following information explains our in-house complaints procedure, drawn up to respond to patient grievances.

Our practice procedure is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary correct any problems that you have identified, or mistakes that have been made. If you use this procedure it will not affect your right to complain to the Health Authority.

Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if the patient in person does not make a complaint. If you wish to make a complaint, please telephone or write to our business manager. Full details will be taken and a decision made on how best to undertake the investigation.

We believe it is important to deal with complaints swiftly, so you will be offered an appointment for a meeting to discuss the details within seven days. Occasionally it may take longer, but we will keep you informed throughout. You may bring a friend or relative with you to the meeting. We will try to address your concerns, provide you with an explanation and discuss any action that may be needed.