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Patient Leaflet

 PATIENT LEAFLET


Dr John L Brindley


MB ChB Liverpool DRCOG Reg 1980 UK


Dr Bindu Sukhavasi


MD Odessa State University, Ukraine 2000


Dr Patrick Akionbare


MBBS Ibadan 2002, MRCGP


 The Health Centre is open


Monday – Friday 8.00 – 6.30pm


                                  


THE PRACTICE TEAM


Our doctors, advanced nurse practitioners, nurses, midwives, district nurses and local teams are supported by general practice assistants, administration and reception teams who work together to offer a wide range of services.


 


The Practice Nurses


Our team of nurses deliver a number of clinics including:


Long Term condition monitoring


Well Man/Well Woman clinic


Seasonal flu clinics


Travel health


                                                                                             


We also have access to a number of community services such as District Nurses, Health Visitors and Midwives to assist with your ongoing care.


 


 This leaflet can also be made available on request in braille, on audio cassette tape, on disk and in large print


 We hope this leaflet will help you to make the most of the services we offer.  Please ask at reception if you require more details.


 


If you wish to register as a patient please enquire at reception where you will be asked to complete a registration form.  Our Practice Boundary area can be provided upon request but we cover anyone with an L34 postcode.


 


HOW TO SEE THE DOCTOR


Consultations are by appointment and can be made in person or by telephone. Although you are registered with one doctor, you may see whichever doctor you choose if they are available.


The 2015-2016 GP contract in England extends the requirement to provide a named accountable GP to all patients, rather than just those over 75. The contract remains "practice-based", so overall responsibility for patient care has not changed.  The role of the named GP is to take responsibility for the co-ordination of all appropriate services and ensure they are delivered where required (based on the named GP's clinical judgement) to each of their patients.


Having a "named GP" means he or she will:




    • work with relevant associated health and social care professionals where necessary for your care,

    • help to ensure that we recognise and respond to your physical and psychological needs,

    • ensure you have access to a health check if you request one.



You do not have to see your named GP when you book an appointment; you can and should feel free to choose to see any GP or nurse in line with current arrangements.


 


Please make an appointment by phoning, logging online and using patient partner, available 24 hours, patient access, speak to a receptionist during the normal working day (Mon – Fri 8.00am – 6pm) or you can pop into the Health Centre.  Please visit our website for more information about accessing your records and booking appointments online – www.parkhousemedicalcentre.co.uk


You can make a routine appointment subject to availability up to 2 weeks in advance.


 


If you need to see a doctor urgently you can contact the practice at 8.00am and we will offer you a same day appointment. These appointments will be allocated on a first come first served basis and whilst we cannot guarantee your preferred time we will do our best to accommodate your needs.


 


We operate a strict failed appointment policy - if you are unable to keep an appointment please try to let us know. Three failed appointments means you may be removed from the practice list.


 


HOME VISITS


Please telephone the surgery before 10am and tell the receptionist that you would like a home visit. Please be prepared to answer a few questions about the symptoms so that the doctor can assess the urgency of the call.



Please remember that a more effective consultation can be completed in the surgery with the benefits of our modern equipment and help of our nursing staff, therefore please try to attend the surgery where possible.


 


REPEAT PRESCRIPTIONS


The Practice does not accept orders for repeat prescriptions by phone. Please hand in the computerised order form to reception, order through our website, send it by post with a stamped, addressed envelope or fax on 0151 431 0632 with the boxes ticked for the medication you require. You can use a chemist of your choice to collect & deliver your prescription but they are not permitted to order medications on your behalf.


 


Please ensure you order your repeat prescription up to 10 days before you need it. If you are taking long term medication you will be asked to see the doctor for review on a yearly basis.  The review date is printed on your computer order form and a reminder message will appear when you are due to make an appointment.


 


If you require medication which is not on repeat, or which has been requested via the hospital, the prescription may take up to 7 working days to be processed.


 


Repeat prescriptions, without problems, are processed daily and will be available for collection after 48 hours. 


 


CONFIDENTIALITY


We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS holds accurate and up-to-date information about your health and treatment so that those treating you can give you the best possible care. This information is only available to those involved in your care.


 


You have a right to know what information we hold about you. If you would like to see your records, please speak to our reception team.


  


CHAPERONE POLICY


Should you wish a chaperone to be present during your examination please speak with either the Doctor or Nurse before they begin your consultation.



COMPLAINTS


We aim to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know.


Speak to whomever you feel most comfortable – your GP, our practice manager or our reception manager will be happy to help.


In the majority of cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised as you would wish, you can telephone Healthwatch on 0300 068 3000. If you still feel your complaint has not been dealt with appropriately you can contact NHS England who will advise you on the next steps to take NHS England 
PO Box 16738 Redditch, B97 9PT
 


 


We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take any threatening, abusive or violent behaviour against any of our staff or patients seriously. If a patient is violent/abusive, we may exercise our right to take action to have them removed, immediately if necessary, from our patient list in line with the NHS policy on Zero Tolerance towards staff.


 


EMERGENCIES


After 6.00pm and until 8.00am on weekdays, all day at weekends and bank holidays our emergencies are dealt with by NHS 111 Service.  You may be asked to attend the emergency Out of Hours service at Nutgrove Villas. 


Do NOT go there unless you have been given an appointment over the phone.


 


You can contact NHS Direct by dialling 111


 


IF AT ANY TIME YOU EXPERIENCE ACUTE SUDDEN ONSET OF CHEST PAINS AND OR STRUGGLE TO BREATHE PLEASE DIAL 999 IMMEDIATELY


 


 


ACCESS


We offer full access for disabled patients with additional reserved parking. Disabled toilet is also available.


 


We can arrange interpretation and translation services in person or by phone for patients who do not speak English. Please let us know in advance if you need this service when booking an appointment


 


We understand that some of our patients would like to be seen by a Doctor of the same sex, please inform our Reception staff when booking an appointment and they will be glad to help.


 



 
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